Symptom
When an onboardee tries to complete the Personal Data Collection step and provides Bank details, the following error message is received:
"ERROR: Invalid Bank Details. The given combination of Routing Number/BIC and Bank Country/Region does not exist in the Bank data."
Environment
SAP SuccessFactors Onboarding
Reproducing the Issue
- Login to the system as the new hire/onboarding external user.
- Click the Provide Personal Data for Onboarding Paperwork tile.
- Complete the Personal Data Collection step, and provide the bank details in Compensation Info portlet.
- Submit the form. Error message occurs: "ERROR: Invalid Bank Details. The given combination of Routing Number/BIC and Bank Country/Region does not exist in the Bank data."
Cause
Permissions for Bank object is missing for Onboarding External Users
Resolution
- Go to Admin Center >> Configure Object Definition.
- Select Object Definition in the first drop down.
- Select Bank in the second dropdown.
- Click Take Action >> Make Correction.
- Go down to Change Permission Category and select Miscellaneous Permissions.
- Click Save.
- Go to Manage Permission Roles and grant the object permission for External Onboarding Permission role.
Keywords
ERROR: Invalid Bank Details. The given combination of Routing Number/BIC and Bank Country/Region does not exist in the Bank data, Personal Data Collection, External Onboarding Permission, Bank Details, Configure Object Definition, Miscellaneous Permission, Onboarding Permission, External Onboarding User, ExternalOnboardingUser permission, ONB , Bank Object, Compensation Info Portlet , KBA , LOD-SF-OBX-PDC , Personal Data Collection , Problem