SAP Knowledge Base Article - Public

2924872 - Duplicate Fields in Address of a Sales Document


You see that the preview of the sales document is having the same field (e.g. street) value repeated twice


SAP Cloud for Customer

Reproducing the Issue

  1. Go to Sales Workcenter
  2. Go to Sales Quote view
  3. Select Show all and find for XYZ (XYZ represents id of the sales quote)
  4. Go to Output facet
  5. Select the document name, Sales Quote XYZ

You will see that a PDF is opened and the address has street repeated.


Account has street maintained twice, once under StreetName (which is expected) and in addition the same value has been maintained under StreetPrefixName which is AddressLine1.
In the Output facet upon selecting View Data as XML, it shows that street is maintained twice under the tags

<StreetPrefixName> </StreetPrefixName>
<StreetName> </StreetName>


In the account, from the addresses facet, enable the field AddressLine1 and clear the value for AddressLine1 as this is not relevant here since street name is already maintained.

  1. Go to Customers work center
  2. Go to Accounts view
  3. Select Show all and find for ABC (ABC represents the if id the account, relevant of the sales quote XYZ)
  4. Open the Account
  5. Go to Addresses facet, here by default you will see that field Street
  6. Go to Adaptation mode
  7. Select the form pane related to Communication
  8. Select the section Details
  9. Add the field AddressLine1

Once this field is added, you will see that also has the same value as of Street.

See Also

2432677 - Payroll xml Data File Address Line Duplicate Fields


Sales Documents, Quote, Order, Output, Preview, XML , KBA , LOD-LE-CQP-CO , Lean Sales Orders , LOD-LE-RC-ADR , Address , LOD-LE-CQP , Customer Quote Processing , How To


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions