Symptom
Image/Data is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
- Using the sample visitor chat application provided is not enough and your business wants better options to embed the chat functionality on your front-end portal/web site
- You would like to have more flexibility to make UI changes to the visitor chat interface, like:
- Floating chat frames
- Responsive to screen size, works also with mobile devices
- Define the chat window appearance and functions
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Environment
- SAP Contact Center 7.0.12
- SAP Contact Center 7.0.13
- SAP Contact Center 7.0.14
- SAP Contact Center 7.0.15
- SAP Contact Center 7.0.16
Product
SAP Contact Center, on-premise edition 7.0
Keywords
CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Telephony, e-mail, Chat, Communications, safari, ECF , KBA , CRM-CCI , Contact Center Infrastructure , Problem
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