2925166 - The Covered Objects Facet Is Grayed Out in Adaptation Mode For Contracts

You want to add the facet 'Covered Objects' to the Contracts TI, however, when you open a contract in Adaptation mode, you see the facet marked as visible, but grayed out.

SAP Cloud for Customer

1. Go to the Contracts work centre.
2. Go to the Contracts view.
3. Open a Sales Contract.
4. Click the user-icon in the top right.
5. Click Start Adaptation.

On the Contract TI, you can see that the facet 'Covered Objects' will be grayed out, even if set as visible. 

Covered Objects - only available for Service Contracts.

The SAP Cloud for Customer service contract allows you to maintain covered objects on item level.

If the facet is marked as visible (and not hidden) via Adaptation mode, you will have it available on Service Contracts.

Open a Service Contract to see the facet.

Solution Guide for SAP Sales Cloud:

• Maintain Contract Covered Objects
• Covered Objects on Item Level in Service Contract Integration

Abgedeckte Objekte, Covered Objects, missing, gray, grey, facet, Adaptation, cannot add , KBA , LOD-LE-COP , Contract Processing , How To

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions