Symptom
- Some virtual units are displaying with exclamation marks
- When reviewing the logs, you noticed the following errors:
- Named Pipes Provider: Could not open a connection to SQL Server
- A network-related or instance-specific error has occurred while establishing a connection to SQL Server. Server is not found or not accessible.
- Check if instance name is correct and if SQL Server is configured to allow remote connections. For more information, see SQL Server Books Online
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Environment
SAP Contact Center 7.0
Product
SAP Contact Center, on-premise edition 7.0
Keywords
CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Telephony, e-mail, Chat, Communications , KBA , CRM-CCI , Contact Center Infrastructure , Problem
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