SAP Knowledge Base Article - Public

2925356 - Error on Obsoleting a Sales Campaign Content


You are trying to obsolete a content, but you receive the error mentioned below

E-mail template is used in scheduled, running or active campaign.
Save failed


SAP Cloud for Customer

Reproducing the Issue

  1. Go to Sales Campaign workcenter
  2. Go to Content view
  3. Select Show all and find for ABC (ABC represents the name of the content)
  4. Open the content ABC
  5. Select Actions and choose Set to Obsolete

You will see the afore mentioned error.


Campaign associated to the content is not set to obsolete.


In Cloud for Customer system, status: Finished is not a final state for campaign, status: Obsolete is the final state.
Once the campaign is moved to status: Obsolete, its life cycle comes to irreversible end state.

All the campaigns where the content is used should be first made obsolete and then system allows user to make the content also obsolete.


Content, Obsolete, Capmaign, Sales Campaign, Error, Save Failed. , KBA , sales campaign , content , LOD-CRM-MKT-CNT , Marketing Content Editor , LOD-CRM-MKT-CAM , Campaigns , Known Error


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions