SAP Knowledge Base Article - Public

2925656 - Sales Documents are Created Despite of Having Order Block in Account Sales Data


You are able to create a sales document despite of having an order block for specific sales data


SAP Cloud for Customer

Reproducing the Issue


  1. Go to Customers workcenter
  2. Go to Accounts view
  3. Select show all and find for ABC (ABC represents the name of the account)
  4. Go to Sales Data facet

Here you should see that for a defined combination of Sales Area (Sales Organization, Distribution Channel and Divison), the Order Block is set.

Our example looks at sales quote, but the same is true for other views, such as opportunities, sales orders.

  1. Go to Sales workcenter
  2. Go to Sales Quotes view
  3. Enter the account ABC (ABC represents the name of the account)
  4. Enter the sales area from account ABC for which order block is set
  5. Select Save

You will notice that the system allows you to save the sales document, without any restrictions, even if the order block is set


You have not assigned any reason for order blocks for sales documents like opportunities, sales quote, sales orders etc., in the business configuration activity.
These are the reasons that you would like to use to block sales document creation for accounts.


  1. Go to Business Configuration Workcenter
  2. Go to Implementation Projects view
  3. Choose the relevant project
  4. Select Open Activity List
  5. Select All activities and search for Accounts
  6. Select Sales Document Order Block Assignment

In this activity you have to assign reason for order block for sales documents, once this is maintained and saved, system will impose restrictions accordingly.

See Also

2821402 - Delivery Block Field Greyed Out In Sales Order

Account Blocks


Sales Document, Sales Order, sales Quote, Opportunity, Sales Data, Order block, Sales Area, Account , KBA , LOD-LE-CQP , Customer Quote Processing , LOD-CRM-ACC , Account , LOD-CRM-OPP , Opportunity Management , LOD-LE-CQP-CO , Lean Sales Orders , How To


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions