SAP Knowledge Base Article - Public

2925719 - Shopping Cart Not Generating the Purchase Request. System Displays a Process Communication Error.

Symptom

Shopping Cart is not generating the Purchase Request. System displays a Process Communication Error.

Environment

SAP Business ByDesign

Reproducing the Issue

  1. Go to the Home work center.
  2. Go to Self Services view.
  3. Select the Self Services Overview option.
  4. Under Shopping, click on Track My Shopping Carts.
  5. Open the respective Shopping Cart.
  6. Click on the View All button.
  7. Go to the Document Flow tab. 

System did not generate the Purchase Request and it displays a Process Communication Error.

Cause

The respective Shopping Cart has been created with following definition:

Item 1 - Currency pqr
Item 2 - Currency XYZ
Item 3 - Currency DEF

The Shopping Cart currency is defined as XYZ, the Purchase Request will have the currency of ABC based on the first item of the Shopping Cart. So, when the third item is entered, system would need the Exchange Rate from PQR to DEF.

Since no Exchange Rate is defined in the system from PQR to DEF, the Purchase Request could not be created and generated the Process Communication Error.

Resolution

To resolve this error, it is necessary to maintain the Exchange Rate between PQR and DEF in the following path:

  1. Go to General Ledger work center.
  2. Go to Common Tasks and then 'Edit Exchange Rates'.
  3. Maintain the Exchange Rate between PQR and DEF.
  4. Save.

Once the Exchange Rate is maintained, please raise an incident to SAP, so the support can restart the process communication in the backend.

See Also

Internal KBA 2918531 - Error: 'Exchange Rate for ABC and DEF for Rate Type GHI does not exist for MM.DD.YYYY' in the Process Communication between Shopping Cart and Purchase Request

Keywords

Shopping Cart, Exchange Rate, Purchase Request , KBA , AP-REQ-IR , Internal Request , How To

Product

SAP Business ByDesign all versions