SAP Knowledge Base Article - Public

2925760 - Unable to select user for CC and BCC - Recruiting Management


When sending an adhoc email, user being added in the CC and BCC field cannot be selected

Second user being added in CC and BCC cannot be selected

Unable to copy email to multiple users.


SAP SuccessFactors Recruiting Management


Selected user's email address is invalid or duplicate with other users.


Ensure that selected user has valid and unique email address assigned in employee data. The system validates the email of the user being selected.  It does not allow to select a user with no email address or 2 or more users but have the same email address.

See Also

2280339 - CC and BCC function not available on Recruiting Email Templates


adding emails, copying offer letters, send offer letter as PDF, contact candidate, candidate profile, application, recruiting email templates , KBA , LOD-SF-RCM-EML , Recruiting Emails and Notifications , Problem


SAP SuccessFactors Recruiting all versions