Symptom
When sending an adhoc email, user being added in the CC and BCC field cannot be selected
Second user being added in CC and BCC cannot be selected
Unable to copy email to multiple users.
Environment
SAP SuccessFactors Recruiting Management
Cause
Selected user's email address is invalid or duplicate with other users.
Resolution
Ensure that selected user has valid and unique email address assigned in employee data. The system validates the email of the user being selected. It does not allow to select a user with no email address or 2 or more users but have the same email address.
See Also
2280339 - CC and BCC function not available on Recruiting Email Templates
Keywords
adding emails, copying offer letters, send offer letter as PDF, contact candidate, candidate profile, application, recruiting email templates , KBA , LOD-SF-RCM-EML , Recruiting Emails and Notifications , Problem