SAP Knowledge Base Article - Preview

2925813 - Frequent logout or loss of connection in the SAP Analytics Cloud Mobile App happens after configuring single sign on in the web browser with SAML identification

Symptom

The below error happens when left the mobile app for a few hours  after configuring  single sign on in the web browser with SAML identification:

"Logon failed: SAP Analytics Cloud can't be reached. Please try again later."


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Environment

  • SAP Analytics Cloud 2020.2.19 
  • SAP Analytics Cloud mobile app 2020.2.19

Product

SAP Analytics Cloud 1.0

Keywords

SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, EPM-ODS, Cloud for Analytics, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJcloud, BOCloud., SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics , KBA , LOD-ANA-MOB-IOS , SAC Mobile IOS specific , Problem

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