- You are using Microsoft Reporting Service
- Calls made to queue during after hours / service closed times are not reported in the Online Reporting Web Site
- However, the calls can be seen in the Online Monitoring
- You query the VWU DB -> FactCEMContacts, search for that call ID, and found the data is stored in the database
SAP Contact Center 7.0
CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Telephony, e-mail, Chat, Communications , KBA , CRM-CCI , Contact Center Infrastructure , Problem
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