SAP Knowledge Base Article - Public

2926316 - Multiple EmployeeSignDate fields on a PDF form did not populate values - Onboarding 1.0

Symptom

  • We have mapped multiple 'EmployeeSignDate' fields on a PDF form with DocuSign feature enabled, but it only populated value for only one field when the form is generated for a candidate.




  • When Click2Sign is used for the form, all the EmployeeSignDate fields are populated with values.




    Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors Onboarding 1.0

Reproducing the Issue

  1. Create a pdf form and map multiple EmployeeSignDate fields.




  2. Upload the PDF form in Onboarding > Settings > PDF Forms



  3. Then add the form in a process via Onboarding > Referenced Files forms



  4. Create a candidate and complete the activity.
  5. Check the form generated for the candidate and see that only one EmployeeSignDate field is populated with value.




    Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Cause

Mapping multiple EmployeeSignDate field is a DocuSign limitation.

Resolution

As per confirmation from engineering, this is a DocuSign limitation. When onboarding send information over to DocuSign, we do so in an API/XML call: As a result, there's ONE field for this signature date, and it cannot be replicated in mutiple fields.

Keywords

DocuSign form, Custom PDF Form, EmployeeSignDate, EmpSignDate, multiple EmployeeSignDate fields mapped on the form, Click2Sign , KBA , LOD-SF-OBD-FRM , Country Compliance Forms , Problem

Product

SAP SuccessFactors Onboarding

Attachments

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