SAP Knowledge Base Article - Public

2926533 - Contact created from Outlook is not assigned to Account


When a contact is created from Account in Outlook, contact is not getting linked to the Account in C4C.


SAP Cloud for Customer

Reproducing the Issue

  1. Search for an Account in Outlook.
  2. Click on "..." on the Account view and choose "New Contact" from Account perspective.
  3. Create a contact with green comment "Contact is created in <"name of the account">".


The instructions above are relevant for the sync part (when sharing a contact from "SAP Contacts" folder or by assigning a category, but not related when creating a contact in the add-in).


The Customer should add an "Account (Reference)"  field to detailed contact view and make sure it has "Display on Create" attribute. When the field is displayed on create dialog - it will be populated properly when creating a record through the add-in.


Groupware, Outlook, Contact, Account , KBA , LOD-CRM-GW-SCC , Invisible CRM - Smart Cloud Connect Solution , Problem


SAP Cloud for Customer core applications all versions