SAP Knowledge Base Article - Preview

2926632 - Click Through link tracking creates 2 or more interactions but link was clicked only once


You executed an Email campaign with the email content containing a link for Link Tracking.

  1. Contact receives the email in Outlook and opens the email to click the link.
  2. After clicking the link once, there are 2 or more CLICK_THROUGH interactions are created in Contact's Interaction. 

Interactions from Campaign - B.jpg

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."




SAP Marketing all versions ; SAP S/4HANA Cloud all versions


  • click_through, email_opened, email_outbound, email_tracking
, KBA , CEC-MKT-DM-IA , Interaction , CEC-MKT-DM-IC , Interaction Contact , CEC-MKT-CPG-DBF , Data Buffer , CEC-MKT-CPG-EXE , Campaign execution , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.