This KBA relates to the legacy version LUC 2.x only. It is heavily recommended to upgrade to LUC 3.x for Full Support and for a much simpler deployment process.
When connecting via the Live Universe Connector in SAP Analytics Cloud (SAC) the following symptoms are seen:
- Exception errors on initial logon
- Exception errors after query running for a long time
- Issues connecting via SSO
- SAP Analytics Cloud (Enterprise) 2020.0.1
- BOE Live Universe Connect (LUC) 2.x
This issue has been resolved in Live Universe Connect 3.0.
- 2569847 - Where can you find SAC user assistance (help) to use, configure, and operate it more effectively?
- Have a question? Ask it here and let our amazing SAP community help! Or reply and share your knowledge!
- 2487011 - What information do I need to provide when opening an incident for SAP Analytics Cloud?
- SAP Analytics Cloud > Learning > Guided Playlists
- SAP Analytics Cloud > Learning > Guided Playlists > Getting Support
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