2926796 - Stability issues in Live Universe Connectors ] in SAP Analytics Cloud (SAC)

This KBA relates to the legacy version LUC 2.x only. It is heavily recommended to upgrade to LUC 3.x for Full Support and for a much simpler deployment process.

When connecting via the Live Universe Connector in SAP Analytics Cloud (SAC) the following symptoms are seen:

• Exception errors on initial logon
• Exception errors after query running for a long time
• Issues connecting via SSO

• SAP Analytics Cloud (Enterprise) 2020.0.1
• BOE Live Universe Connect (LUC) 2.x

This issue has been resolved in Live Universe Connect 3.0.

• 2569847 - Where can you find SAC user assistance (help) to use, configure, and operate it more effectively?
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• 2487011 - What information do I need to provide when opening an case for SAP Analytics Cloud?
• SAP Analytics Cloud > Learning > Guided Playlists
• SAP Analytics Cloud > Learning > Guided Playlists > Getting Support
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