SAP Knowledge Base Article - Public

2926884 - Application error on Personal Data Collection page - Onboarding

Symptom

Onboardee is getting an application error on Personal Data Collection page when trying to submit.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Login as Candidate to Complete the Personal Data Collection step
  2. Application error will be thrown when submitting

Cause

Cause 1 - EC Business rule on On save and Post save is Set for Workflow Request

Cause 2 - Workflow rule used on PaymentInformation object

Resolution

Resolution 1 - Workflow is not supported for Onboarding data collection pages. Workflow rules need to be disabled via On Save Rule context.

Go to Manage Business Configuration-> Select your Entity-> Check for the Workflow Request Rule (Either OnSave orOnPostSave). Rules should set “Onboarding” Context = No if rule condition has workflow trigger.

Setting from Rule in Below screenshot. You need to click on Details in Rule to get this page.

Resolution 2 - This is the same idea of issue 1, Workflow rule cannot be user on PaymentInformation object for Onboarding.

Go to Manage data and find the object, then remove any workflow rule

Keywords

Personal, Data, Collection, Error, EC, Work, Flow, event, Business, Rule, OnSave, OnPostSave, application, onboarding, onb, obx, submit, paymentInformation, object , KBA , LOD-SF-OBX-PDC , Personal Data Collection , How To

Product

SAP SuccessFactors Onboarding all versions