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SAP Knowledge Base Article - PreviewSymptom
Requirement to identify the calls, related to supervising, due to more remote supervision tasks during the COVID-19 outbreak
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Environment
SAP Contact Center 7.0
Product
SAP Contact Center, on-premise edition 7.0
Keywords
CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, monitoring, reporting, supervision, event , KBA , CRM-CCI , Contact Center Infrastructure , Problem
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