SAP Knowledge Base Article - Public

2927271 - Errors due to attempted access from a country where the product service is not available

Symptom

  • Few users are unable to login to SuccessFactors due to the error: "Your login has been denied due to attempted access from a country or region in which this product or service is not available. Any attempt to circumvent this restriction may result in your account being permanently disabled."
  • When Proxying some users are receive an error message: "Your proxy access has been denied due to the account holder’s attempted access from a country or region in which SAP does not provide products and services. Any attempt to circumvent this restriction may result in your account being permanently disabled."

Environment

SAP SuccessFactors HCM Suite

Cause

Users are not permitted to use SAP SuccessFactors services from embargoed countries or regions. Any user accounts that attempt to access from an embargoed location will be blocked from accessing SAP SuccessFactors services from all locations. Releases of blocked users are subject to SAP discretion.Users are not permitted to use SAP SuccessFactors services from embargoed countries. Therefore, a user that travels to an embargoed country is prohibited from using our services while in that embargoed country. Users can access SAP SuccessFactor services after returning to a non-embargoed country.

Resolution

Refrain from accessing from embargoed countries/regions.

For the list of such countries/regions, please go through: https://www.sap.com/about/agreements/export-statements.html

In case of questions or concern about erroneous blocks, please open a support case in component  XX-SER-ECO-GBA

Keywords

Your login has been denied,login denied,attempted access, product or service is not available,embargoed countries,embargoed country,access prohibited,may result in your account being permanently disabled,Error GBC451,login issues, login error,unable to login, country login, banned country,banned region,access denied,country access issue, proxy denied, export control, proxy error , KBA , LOD-SF-PLT-OUT , Operational Infrastructure Issues - Outages , LOD-SF-PLT , Platform Foundational Capabilities , Problem

Product

SAP SuccessFactors HCM Core all versions