SAP Knowledge Base Article - Public

2927271 - Login denied due to attempted access from a country where the product service is not available


Few users are unable to login to SuccessFactors due to the error: "Your login has been denied due to attempted access from a country or region in which this product or service is not available. Any attempt to circumvent this restriction may result in your account being permanently disabled."


SAP SuccessFactors HXM Suite


  • Users are not permitted to use SAP SuccessFactors services from embargoed countries. Therefore, a user that travels to an embargoed country is prohibited from using our services while in that embargoed country. Users can access SAP SuccessFactor services after returning to a non-embargoed country.
  • For the list of such countries/regions, please go through:

Note: When users are blocked it starts a clock of 24hrs, the user should only retry to login after those 24hrs and when outside the embargoed country.

See Also

2088150 - Troubleshooting all login issue for SAP SuccessFactors HXM Suite

2425735 - Troubleshooting SuccessFactors Login Issues - Guided Answer


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SAP SuccessFactors HXM Core all versions