SAP Knowledge Base Article - Public

2927383 - User unable to see a News Tile section in Homepage

Symptom

  • User cannot see the "News" tile group/section in Homepage. 
  • The user has all permissions for Homepage v3 News tile group. 
  • The News tile is also in the Default section in Manage Homepage.
  • Only one user is experiencing the issue

Environment

SAP SuccessFactors HXM Suite

Cause

All tiles under this section for the user is invisible. A section is invisible if all tiles under it are all invisible.

Resolution

There are two ways to resolve the issue:

  1. The affected users go to Home page > Personalize Home page and add at least one tile under the section "News". Please see KBA 2287054 - How to add/delete tiles on the Home Page? for next steps OR;
  2. Administrators go to "Manage Home Page" to Reset the Homepage for all users, which will override Home page settings by configurations in Manage Home Page for all users. You can follow this help guide Resetting the Home Page for All Users

See Also

Keywords

tile section, news, invisible, user, home page, reset, permissions, view, tiles, group, manage home page, personalized , KBA , LOD-SF-PLT-TIL , Custom Tile/Card Issues , LOD-SF-PLT-HOM , Home Page , Problem

Product

SAP SuccessFactors HXM Suite all versions