SAP Knowledge Base Article - Public

2927422 - Candidate activity is landing in Production Instance - Onboarding


  • User is complaining that when they are going through the Onboarding step, candidate activities is landing in Production instance is Manage Pending Recruit.
  • Candidate PHV step and NES are completed in Preview instance, but then Manage Pending Recruit is landing in Production instance.


SAP SuccessFactors Onboarding


Anytime setting are changed in Provisioning or SuperAdmin, this issue can occur.


  • When BiZx setting are modified or SuperAdmin settings are modified, it is always recommended that user start with fresh login session.
  • If the user does not logout of the system, then system cache will not get clear and Onboarding activities end up in the wrong instance.


SF, success factors, ONB, OBD, on boarding , KBA , LOD-SF-OBD-ACC , SuccessFactors Onboarding Accessibility , Problem


SAP SuccessFactors Onboarding all versions