SAP Knowledge Base Article - Public

2927454 - SSO support for Crystal Reports connectivity to Salesforce.com

Symptom

  • Unable to login to SFDC from Crystal Reports after Salesforce.com enabled SSO for User accounts
  • Logon failed. Details: HY000:INVALID_SSO_GATEWAY_URL: the single sign on gateway url for the org is invalid [Database Vendor Code: 85 ]

Environment

  • SAP Crystal Reports 2016
  • Simba ODBC driver for SalesForce.com

Reproducing the Issue

  1. Start Crystal Reports 2016
  2. Try to create a connection to Salesforce.com
  3. Get : Logon failed. Details: HY000:INVALID_SSO_GATEWAY_URL: the single sign on gateway url for the org is invalid [Database Vendor Code: 85 ]

Cause

SSO is not supported by Simba ODBC driver for Salesforce.com

Resolution

Roll back to non-SSO user configuration

Keywords

KBA , BI-RA-CR , Crystal Reports designer or Business View Manager , Problem

Product

SAP Crystal Reports 2016