Symptom
Does archiving appointments in Outlook, remove them from C4C ?
Environment
SAP Hybris Cloud for Customer
Reproducing the Issue
- Open the Outlook Add-in.
- Open the Appointment.
- Click on 'File' > 'Move to Folder' > Select the 'Archive' Folder.
Images in this KBA are from SAP internal systems. Any resemblance to real data is purely coincidental.
Resolution
There will not be any update from Outlook to C4C when archiving cases. So, when archiving an appointment, it will remain in C4C without any status changes.
Keywords
Client side outlook, archive, appointment , KBA , LOD-CRM-GW-OUT , Outlook , How To
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions
Attachments
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