Symptom
You are implementing the Outlook Server Side Integration with Cloud for Customer, however you cannot see the add-in side pane inside Outlook Web Access page.
Environment
- SAP Cloud for Customer
- Groupware Outlook Server Side Integration
Resolution
To enable the side panel when working at web version of Outlook follow these steps:
- Open Outlook page.
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Go to Inbox.
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Select one e-mail by clicking on it.
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Click More Actions (...) and select SAP Cloud for Customer in the list.
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The side pane bar should appear and perform the logon (it can take some time).
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Now you can fix this side pane bar by clicking at the Pin button. With this option enabled the side bar will appear automatically every time you open an email.
*If after you pinned the side pane it keeps disappearing, please enable the reading pane: - Go to Settings.
- At Reading Pane option select "Show on the right".
- Also, you can add the add-in to the message surface by following the steps.
- Go to Settings.
- Hit on "View all Outlook settings".
- Hit on the menu "Mail".
- Hit on the sub-menu "Customize Actions".
- Check the "SAP Cloud for Customer" option in the "Message Surface" section.
- Now every time you view an e-mail you can see the add-in icon.
Keywords
Outlook Web Access, Outlook Add-in, Server Side Integration, Groupware, Side Pane , KBA , outlook web access , owa , addin owa , side pane owa , LOD-CRM-GW-SCC , Invisible CRM - Smart Cloud Connect Solution , How To