SAP Knowledge Base Article - Public

2927912 - How to Enable the Server Side Integration Side Pane in Outlook Web Access


You are implementing the Outlook Server Side Integration with Cloud for Customer, however you cannot see the add-in side pane inside Outlook Web Access page.


  • SAP Cloud for Customer
  • Groupware Outlook Server Side Integration


To enable the side panel when working at web version of Outlook follow these steps:

  1. Open Outlook page.
  2. Go to Inbox.

  3. Select one e-mail by clicking on it.

  4. Click More Actions (...) and select SAP Cloud for Customer in the list.

  5. The side pane bar should appear and perform the logon (it can take some time).

  6. Now you can fix this side pane bar by clicking at the Pin button. With this option enabled the side bar will appear automatically every time you open an email.

    *If after you pinned the side pane it keeps disappearing, please enable the reading pane:

    1. Go to Settings. 
    2. At Reading Pane option select "Show on the right".
  7. Also, you can add the add-in to the message surface by following the steps.
    1. Go to Settings.
    2. Hit on "View all Outlook settings".
    3. Hit on the menu "Mail".
    4. Hit on the sub-menu "Customize Actions".
    5. Check the "SAP Cloud for Customer" option in the "Message Surface" section.
    6. Now every time you view an e-mail you can see the add-in icon.

message surface.png


Outlook Web Access, Outlook Add-in, Server Side Integration, Groupware, Side Pane , KBA , outlook web access , owa , addin owa , side pane owa , LOD-CRM-GW-SCC , Invisible CRM - Smart Cloud Connect Solution , How To


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions