SAP Knowledge Base Article - Preview

2927980 - SAP Marketing - Follow-up Trigger on Inbound Interactions not working

Symptom

A campaign flow includes an inbound interaction follow-up trigger defined for the campaign outbound interaction. Although the trigger interaction is imported to the system, the follow-up action is not executed.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."


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Environment

  • SAP Marketing Cloud Edition
  • SAP Marketing OnPremise starting with release 1709

Product

SAP Hybris Marketing 1709 ; SAP Marketing 1809 ; SAP Marketing 1909 ; SAP Marketing 2020 ; SAP S/4HANA Cloud all versions

Keywords

campaign, follow-up trigger, user interaction, inbound interaction Kampagne, Folgetrigger, Benutzerinteraktion, eingehende Interaktion campagne, déclencheur de suivi, interaction utilisateur,  interactions d'entrée , KBA , CEC-MKT-CPG-EXE , Campaign execution , CEC-MKT-CPG-DBF , Data Buffer , How To

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