2928186 - 360 Document Evaluation Notification is not Being Recieved by all Participants - 360 Multi-rater

The 360 Document Evaluation Notification is not being received by all participants after the 360 Review is sent to the Evaluation stage.

SAP SuccessFactors 360 Multi-rater

Scenario:

• In the route map, the Manager is the last step owner in the Modify stage (process owner) i.e. sends the form to the Evaluation stage.
• In the 360 Review, the Manager is also added as a participant of the review.
• When the Manager sends the form to the Evaluation stage, he/she does not receive the 360 Document Evaluation Notification.

• If the process owner (last step owner in the Modify stage) and the participant (taking part in the Evaluation) are the same, then he/she will NOT receive the 360 Document Evaluation Notification because the 360 Review already exists in his/her Inbox.
• Other participants will receive the 360 Document Evaluation Notification because they have newly received the 360 Review in their Inbox.
• Adding the process owner's role as an Additional Recipient (e.g. Manager) in the 360 Document Evaluation Notification template will NOT mean that they will receive this notification.
• The logic is the same as the Document Routing Notification - where Sender/Recipient are the same user, there is no need to trigger a notification to alert the user that the form is in their Inbox, as they have essentially routed it there themselves.

360 Admin Guide - Email Notifications

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