2928265 - Email Body is Showing a Placeholder

Symptom

You created an html email template and the receiver can see a placeholder i.e. <Date>.

Environment

SAP Business by Design
SAP Cloud for Customer

Reproducing the Issue

Use an html email template and you see in the received email a placeholder is shown i.e. <Date>.

Cause

If you use a palceholder where the placeholder has no content it will show the placeholder in the email text body. In the show case correct would be <Date>2019-02-15</Date>.

Resolution

This is the expected system behaviour and as of know there is no technical solution.

Keywords

email template, email output , KBA , AP-RC-OUT , Output Management , Problem

Product

SAP Business ByDesign all versions ; SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions