SAP Knowledge Base Article - Public

2928287 - OData API for Data Sources not Working: Service Cannot Be Reached


You are trying to use an OData URL for data sources, but any URL results in the following message in the browser:

Service Cannot Be Reached


  • SAP CLoud for Customer
  • SAP Business ByDesign

Reproducing the Issue

Enter an OData URl for data sources, for example:

https://<your system information>

You will receive the message 'Service Cannot Be Reached'.


The required scoping for the data sources API is currently missing.


All required steps are outlined in the help center.

In  C4C, the help center article is called 'Extract Data from Data Sources Using OData'.

In ByD, it's 'Retrieving Analytics Data Using OData'.

Please make sure you scope the required question in your implementation project, that the communication arrangement is set up and the data sources exposed.

See Also

2801302 - Expose to BW feature Missing for all Data Sources

2675247 - Build OData Queries Button Grayed Out or Missing

OData Webinar


service cannot be reached, odata, data source, sap/c4c/odata/analytics/ds/, scoping, communication arrangement, expose not possible, missing , KBA , AP-RC-ANA , C4C, ByD, Travel: Analytics Tools & Frameworks , How To


SAP Business ByDesign all versions ; SAP Cloud for Customer core applications all versions