SAP Knowledge Base Article - Preview

2928340 - Font in TinyMCE Editor for Ticket Interactions Is Not Applied Correctly

Symptom

When creating a new e-mail interaction in a ticket, after deleting the initial written text, you notice that the font type is not the same font selected manually in the editor.


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Environment

SAP Cloud for Customer

Product

SAP Cloud for Customer add-ins 2020 ; SAP Cloud for Customer core applications 2005 ; SAP Cloud for Customer core applications 2008 ; SAP Cloud for Customer core applications 2011

Keywords

Font, Font Style, Font Size, TinyMCE, Editor, TinyMCE Editor, C4C, Cloud for Customer, Service, Ticket, Interaction, Service Request, Ticket Interaction , KBA , LOD-CRM-SRP , Service Request Processing , How To

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