SAP Knowledge Base Article - Public

2928372 - Reply All Button Displayed in Ticket Interactions Instead of Reply Button


You notice that instead of displaying the button Reply in the Ticket Interactions header, the Reply All button is displayed.


SAP Cloud for Customer

Reproducing the Issue

  1. Navigate to Service work center.
  2. Navigate to Tickets work center view.
  3. Open any ticket.
  4. Navigate to Interactions tab.
  5. See the button Reply All is displayed in the header options.


In 2005 release of the SAP Cloud for Customer system, the Reply button was renamed to Reply All, since the button itself already worked in previous releases as a chance to reply all the parties involved in the ticket interactions.


You can continue to work without impacts as the Reply button was only renamed to Reply All.

In addition, for each existing interaction, the user is capable of choosing the option Reply by clicking in the "..." (three dots) button.


Reply; Reply All; Interactions; Ticket; Service; Service Request; C4C; Cloud for Customer; 2005; Label; , KBA , LOD-CRM-SRP , Service Request Processing , How To


SAP Cloud for Customer core applications 2005 ; SAP Cloud for Customer core applications 2008