2928393 - Error "System expected a value for the type g" Raised When Replicating Contact to C4C via ManageContactIn Service Interface

Customer is replicating Contacts to C4C via "ManageContactIn" service interface and it is failing with the following error: "System expected a value for the type g".

On the Error Log, you can see the XPATH is pointing to FormattedNumberDescription.

<XPATH>soap:Envelope(1)soap:Body(2)n0:ContactBundleMaintainRequest_sync_V1(1)Contact(2)AddressInformation(9)Address(1)Phone(3)FormattedNumberDescription(1)</XPATH>

SAP Cloud for Customer

1. Go to Administrator Work Center.
2. Open the Web Service Message Monitoring View.
3. Search for ManageContactIn Service Interface.
4. Select the erroneous message.
5. Click on the View button.
6. Select the Error Log option.

The structure provided on the C4C inbound payload for <Phone> does not match the WSDL definition for ManageContactIn.

On the WSDL file the structure is as follow:

<Phone>String 321</Phone>

There is no field called<FormattedNumberDescription/> under Phone tag in the WSDL.

In order to fix the issue, customer will need to adjust their scenario to send FormattedNumberDescription on a different node.

As a workaround, you can try to send it under <Telephone> node.

<Telephone>
     <ObjectNodeSenderTechnicalID>Token 319</ObjectNodeSenderTechnicalID>
     <FormattedNumberDescription>String 320</FormattedNumberDescription>
     <MobilePhoneNumberIndicator>true</MobilePhoneNumberIndicator>
    </Telephone>

Contact, C4C, ManageContactIn, FormattedNumberDescription. , KBA , LOD-CRM-INT-ERP , Integration of C4C with ERP , Problem