SAP Knowledge Base Article - Public

2928541 - Charts Not Visible When Using Annotation Feature


You want to use the Annotation Feature on a screen which shows charts, but you notice in the downloaded file that the charts do not appear in the saved image.


 Cloud For Customer

Reproducing the Issue

  1. Navigate to any screen where you have added charts.
  2. Click on the User Icon(Top right) and select option "Annotate".
  3. Now you have a capture tool where you can save the image.
  4. When you click "Save as Image", a PNG File is downloaded. When you open this file, the charts have not been captured.


This is a current limitation. The Annotation Feature uses a third party library "html2canvas" which does not have support for svg directly. A a result, the charts will not appear in the image.


If you would like this to be changed within the system, We would like to kindly ask you to post this idea in the forum (please go to 'Help' at the top of the screen and choose ''Make SAP Hybris Cloud for Customer Better').

Search for your idea first and if it's not there submit a new idea. You can track your ideas using idea statuses which shows you where your idea is.

Check out “How Does It Work’ using the below reference.

SAP Hybris Cloud for Customer Idea Place -


Annotate, Screenshot, Edit, Download, Picture, 1911, Feature, Chart, Charts, Reports, Blank, White, Screen, Missing, Captured, PNG , KBA , AP-RC-UIF , C4C UI Framework , Problem


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions