SAP Knowledge Base Article - Public

2928634 - Files With MSG Extension can not be Opened in my Browser

Symptom

You have an outlook mail attached to an object in your system (Sales Order/ Quote, etc.). You try to open the msg.file in your browser.

Environment

  • SAP Business By Design
  • SAP Cloud for customer

Reproducing the Issue

Try to open an .msg File from any attachment folder within the object in a browser. You get an error, this can be for example 'This cannot be opened'.

The system might tell you that an app is needed.

Cause

MSG Files Extensions are Outlook mails which usually either can be opened straight with Outlook or with a comparable application.

Resolution

This is the expected Microsoft Outlook behaviour.

You can open the .msg File extension straight with Outlook or with a comparable application, i.e. right click on a saved .msg File -> Open with and chose Outlook.

Keywords

msg. files, MSG Datein öffnen, Datei , KBA , AP-RC-OUT , Output Management , Problem

Product

SAP Business ByDesign all versions ; SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions