SAP Knowledge Base Article - Public

2928954 - Error: External key, XXX Does Not Exist While Updating Visit Duration Field in Account


You are unable to mass update the field Visit Duration for the account object. An error occurs. Error: External key, XXX does not exist.


SAP Cloud for Customer

Reproducing the Issue

  1. Go to Data Workbench work center
  2. Click on Import view
  3. Select Update
  4. Select Individual Object
  5. Search for Account
  6. Click on Next
  7. Upload file
  8. Click on Next until Import Data
  9. Go to Monitor view
  10. Select the relevant task name


The cause why the field Visit Duration could be that the field Owner_External_Key doesn't exist. This can be verified by exporting the object Employee and by filtering for the Employee ID.


If your requirement is to update the visit duration and the owner is already maintained in the system, remove the field Owner_External_Key field from the template. Then it should update the field Visit Duration.


mass update, visit duration field, external key, XXX does not exist, owner_external_key, , KBA , LOD-CRM-INT-DWB , Data Workbench , Problem


SAP Cloud for Customer core applications 2005