SAP Knowledge Base Article - Public

2929032 - Internal Memos Interactions Attached to Service Ticket is not Retrievable Through OData Service


Your requirement is to retrieve all attachments and other information including internal memos from the ticket interactions from C4C for an external system.

  • You created a custom OData Service on ServiceRequestCollection with association ServiceRequestInteraction to retrieve internal memos and you added a few entities like attachments to the service.
  • But while testing you observed that the entity named ActivityBodyText doesn't provide the body text.


SAP Cloud for Customer

Reproducing the Issue

  1. Get call on ServiceRequestCollection:$filter=ID%20eq%20%27YYY%27 (while XXX is the system url and YYY is the ticket ID)
  2. Copy ObjectID of the ticket
  3. Paste ObjectID into the following OData Call:'WWW')/ActivityServiceRequestInteraction?$expand=ActivityBodyText,ActivityAttachmentFolder (while ZZZ is the custom OData Service name and WWW is the ObjectID)


To achieve this requirement, you should retrieve the text from text_collection node, not from body text, because the text is present inside the text collection.

See Also

2800683 - Email Interactions Attached with Service Tickets are not Retrievable Through OData Service


Ticket interactions, internal memo, attachment, body text, internal memo functionality, external system, retrieve data, , KBA , LOD-CRM-SRP-INT , Ticket Interactions , AP-RC-ODF , OData framework (C4C Only) , Problem


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