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SAP Knowledge Base Article - PreviewSymptom
Your requirement is to retrieve all attachments and other information including internal memos from the ticket interactions from C4C for an external system.
- You created a custom OData Service on ServiceRequestCollection with association ServiceRequestInteraction to retrieve internal memos and you added a few entities like attachments to the service.
- But while testing you observed that the entity named ActivityBodyText doesn't provide the body text.
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Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions
Keywords
Ticket interactions, internal memo, attachment, body text, internal memo functionality, external system, retrieve data, , KBA , LOD-CRM-SRP-INT , Ticket Interactions , AP-RC-ODF , OData framework (C4C Only) , Problem
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