SAP Knowledge Base Article - Public

2929099 - Employee Referral Date Behavior - Recruiting Management

Symptom

  • When referring someone to the general pool via Careers > Referral Tracking > Add Referral Now, the referral date shows the date in which you referred the person.
  • However, let’s say the candidate applies 2 days later, the date ‘Referral Date’ will then change to the date the person applied (Apply Date) even though the referral was made 2 days before the person applied.
  • For example, if a person was referred on January 1st via Add Referral Now, and this person applied on January 3rd, the UI changes the Referral Date to match the Apply Date and both dates display as January 3rd.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors Recruiting

Reproducing the Issue

  1. Go to Careers > Referral Tracking
  2. Click ‘Add Referral Now’ and refer someone
  3. See that the referral date will show as the date you sent your referral:

  1. Wait one or 2 days and apply as the person you referred
  2. You will see the referral date changes to the date the candidate applied:

Resolution

  • Our Engineering team has confirmed that this is an expected behaviour. There are two kind of Ownership types that are available as part of referral functionality:
    • a. Ownership by Duration
    • b. Ownership by Job Req.
  • In this case, when we create a new referral, Ownership by Duration comes into picture and an expiration date will be associated with the global pool entry. This record will go into the general pool which is not yet associated with any Job Requisition.
  • So, the candidate can apply to any job req during that duration and once he/she applied to the job req the referral record will be created with current timestamp and that will be considered as the referral date for that job req.
  • This will have no impact on referral tracking as we copy the Expiration Date and the referred by values from the global pool record.
  • Hence, this is not considered a defect but an existing expected behaviour.

Keywords

SF, Success Factors, RCM, referral, date, behavior , KBA , LOD-SF-RCM-ADM , Admin Center, RBP, Permissions and Settings , Problem

Product

SAP SuccessFactors HCM all versions ; SAP SuccessFactors Recruiting all versions

Attachments

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