SAP Knowledge Base Article - Public

2929110 - Weekly Maintenance and Upgrade Change Schedule in Private System Tenants

Symptom

Your company is planning cutover activities, end month activities, data loads or any other task which will occur during the CMP (Contractual Maintenance Period) or upgrade phase.

Environment

  • SAP Cloud For Customer
  • SAP Business ByDesign

Resolution

It is only possible to request for CMP freeze or change the upgrade date, if your tenants are placed in private systems. To proceed with such a request, open an incident to component SRD-CC-CI-CCS and inform that you have a private system and need to Freeze the CMP or - in case you want to change an upgrade date -  please provide us a new date in UTC time zone format.

We will forward your request to the Operations Team.

In case your tenants are placed in Multi-Customers systems and you would like to move them to private systems, please contact your account manager, SAP channel partner or SAP contact to discuss this.

Keywords

Upgrade, CMP Freeze, Change Upgrade, C4C, ByD , KBA , SRD-CC-CI-CCS , Service Control Center , LOD-CRM-ADM , Administration UI , How To

Product

SAP Business ByDesign all versions ; SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions