You have created an outgoing payment for a customer account and expect the approver maintained as Approver for Payables to receive the approval task. However, the task is assigned to the Approver for Receivables.
SAP Business ByDesign
Reproducing the Issue
- Go to the Payment Management work center.
- Go to the Payment Monitor view.
- Open the concerned outgoing payment made to a customer account.
- Via the change log, you see that the payment has been approved by Accounts Receivables clerk.
The payment approver is not determined by the direction of the payment order (incoming vs. outgoing) but if it is a customer, supplier or manual payment.
In this case the outgoing payment is for a customer account, hence the Approver for Receivables received the task.
This is the correct system behavior. In general, the payments' approvers are determined as follows:
For Customer payments, the approver is determined from Approver for Receivables.
For Supplier payments, the approver is determined from Approver for Payables.
For manual payments, the approver is determined from Approver for Liquidity Management.
The manual payments are payments created manually while Customer or Supplier payments are the automatic payments created via payment run from the respective work center.
For more details on each payment approval task type and how the approval process is set up, you may refer to the KBA 2063785 - How to Set Up Approval Process for Payments
2063785 - How to Set Up Approval Process for Payments
2495072 - How to Set Up Approval Task for Under and Over Payments
Employee Work Distribution, Business Task Management, Payment Management, Liquidity Management, Approval Process, Approval Task, Incoming Payment, Outgoing payment, Outgoing Check, Outgoing Bank Transfer. , KBA , SRD-FIN-MOP , Payment Management , How To