SAP Knowledge Base Article - Public

2929817 - Contract is Not Showing After Creation In Sales Quote

Symptom

Sales contract entry is not available after creating a new sales contract in sales documents facet in sales quote

Environment

SAP Cloud for customer

Reproducing the Issue

  1. Go to the Sales Work Center.
  2. Go to the Sales Quote View.
  3. Select New.
  4. Create a new Sales Quote XYZ (XYZ represents Sales Quote ID).
  5. Go to the Sales Documents Facet.
  6. Create a New Sales Contract PQR (PQR represents Contract ID) under Contract section.
  7. Save and Open.
  8. Go to Sales Quotes facet.
  9. Here, Sales Quote XYZ entry is missing under Sales Quotes (selling contract) section.
  10. Now go back to XYZ sales quote.
  11. Go to Sales Documents facet
  12. Newly created sales contract PQR is also not displayed under Contract section.

Cause

Relationship between sales quote and contract only determined if the predecessor (=quote) does not have errors and "is approved or approval not necessary" and "is submitted".

Resolution

In order to see the contract in the sales document facet of a sales quote please follow the process as follows:

  1. Create a Quote without any error message.
  2. Approve the Quote.
  3. Submit the Quote.
  4. Create the follow up Contract.

Here, Contract entry will show under sales documents facet in sales quote.

See Also

 2873513 - Sales Quote Missing in Document Flow Of Sales Contract 

Keywords

Contract not available, Sales quote , KBA , not showing , contract , not available , sales quote , sales documents , LOD-LE-CQP , Customer Quote Processing , LOD-LE-COP , Contract Processing , How To

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions