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SAP Knowledge Base Article - PreviewSymptom
You finish steps in KBA 2819986, however the job of AI_CRM_IM_UPDATE_FROM_SAP_WS never update incidents from SAP even the result shows green.
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Environment
SAP Solution manager 7.2
Product
SAP Solution Manager 7.2
Keywords
System time, timezone, AI_CRM_IM_UPDATE_FROM_SAP_WS ,time stamp. , KBA , SV-SMG-SUP , Service Desk / Incident Management , Problem
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