Symptom
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Custom Competencies that have been set to inactive/hidden are still pulled into newly launched forms.
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Core and Job Specific competencies that have been set to inactive/hidden are NOT pulled into the new form.
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There is a difference in behaviour when inactivating/hiding Job Specific Competencies, Core Competencies and Custom Competencies (hardcoded on the form).
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
Environment
SAP SuccessFactors Performance Management
Reproducing the Issue
- In Manage Templates > Competency section, define a Custom Competency:
- Save the template changes
- Go to Manage Center of Capabilities > Competencies > select Competency > click Edit
- Select the "Inactive" status and save
- Launch a new form
The custom competency that has been set to Inactive status is pulled into the new form: - Go to Manage Templates > select the custom Competency section
The Custom Competency is still defined in this section:
However, when you click to modify, the inactive Custom Competency is no longer visible or available to select:
While the Custom Competency may no longer be visible in Manage Templates or available to select, it is still hard-coded on the Performance Form Template XML.
Cause
Custom competencies are hard-coded into the Performance Form XML template without status.
Resolution
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The custom competency defined in the Competency Section in Manage Templates must be removed, and the template re-saved.
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Changing the status of a custom competency that is still configured in the Form template will not impact new form launches i.e. the hidden competency will still be pulled into the new form.
Note: The custom competencies will not be displayed for future cloned form templates, only for the current configured form template in the newly launched forms the custom competencies will be displayed
Keywords
PM, Performance Management, competencies, competency, custom, hard-coded, job specific, core, inactive, inactivate, hidden, status, visible, unable, launch, new, remove, delete, behaviour, behavior, job profile builder, manage competencies, jdm 1.0, jdm 2.0, CofC, CJ, Center of Capabilities, Edit, inactive, status, active, , KBA , LOD-SF-PM-FAM , Competencies Behaviors Families and Roles , LOD-SF-TIH , Talent Intelligence Hub and Job Profiles , Problem