SAP Knowledge Base Article - Preview

2930746 - Promotion cronjob stuck in new status lead to promotion can't be published or undeployed

Symptom

The promotion can't be published or undeployed. The related cronjob is created but it is stuck in new status.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental." 


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Environment

  • SAP Commerce 1808
  • SAP Commerce 1811
  • SAP Commerce 1905
  • SAP Commerce 2005
  • SAP Commerce 2011
  • SAP Commerce 2105
  • SAP Commerce Cloud

Product

SAP Commerce 1811 ; SAP Commerce 1905 ; SAP Commerce 2005 ; SAP Commerce 2011 ; SAP Commerce 2105 ; SAP Commerce Cloud 2211 ; SAP Hybris Commerce 1808

Keywords

promotion, publish, cronjob, lock acquired, status, stuck , KBA , CEC-SCC-COM-PRO-PE , Promotion Engine , How To

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