2930890 - Purchase Order for Service Agent is Not Correctly Determined in Timesheet

A service agent is trying to enter timesheet for project task but the system is determining no purchase order or incorrect purchase order (PO refers to Purchase Order).

or

You get a warning message: "Purchase order item for intercompany time record could not be determined".

 or

 When forcibly entering, you get an error: "Purchase order not valid".

SAP Business ByDesign

1. Go to Home work center.
2. Go to Self-Services Overview.
3. Select Edit Time Sheet button. 
4. Select the project task.
5. Enter the time.

The system automatically determines a purchase order. However it is not the correct purchase order or the system does not determine any Purchase Order at all.

Determination of default Purchase Order/Item for a time entry follows a sequence of steps. System searches for most specific Purchase Order/Item and if not found, then it goes towards finding less specific Purchase Order/Item.

Generally, Purchase order items are proposed according to priorities as explained below:

• If Service Agent is maintained in the Purchase Order and the Purchase order item is assigned to the selected task and Product;
• If Service Agent is maintained in the Purchase Order and the Purchase order item is assigned to the selected task;
• If the Purchase order item is assigned to the selected task and Product.

1. Go to Purchase Requests and Orders work center.
2. Go to Purchase Orders view.
3. Search for the Purchase Order ID. 
4. Click in Edit button.
5. Navigate to Items tab.
6. Select the line item.
7. Navigate to Source of Supply (under Item details).
8. In Service Agent field, please maintain the Service Agent.
9. Save it.

or

So  there should be a Purchase order with task and service that you use in Time Sheet. Also you can use the  task and service in Time Sheet of any Service Agent and use the Purchase Order ID though you have not maintained the service agent in the Purchase order.

Time Recording, Time Confirmation, Service Agent, Project, Purchase Order, Time Sheet , KBA , purchase order in timesheet , time recording for service agent , AP-PRO , Project Processing , How To