SAP Knowledge Base Article - Public

2930890 - Purchase Order for Service Agent is Not Correctly Determined in Timesheet


A service agent is trying to enter timesheet for project task but the system is determining  no purchase order or incorrect purchase order(PO- refers to purchase order).


Warning message"Purchase order item for intercompany time record could not be determined"


 When forcibly entered you get error "Purchase order not valid"


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Reproducing the Issue

  1. Go to Home work center
  2. Select Self-Services Overview
  3. Select "Edit Time Sheet"
  4. Select the project task and enter the time
  5. The system automatically determines a purchase order , but it is not the correct purchase order or system does not determine the Purchase order at all.


Determination of default Purchase Order/Item for a time entry follows a sequence of steps. System searches for most specific Purchase Order/Item and if not found, then it goes towards finding less specific Purchase Order/Item.

Generally, Purchase order items are proposed according to priorities as explained below:

  • If Service Agent is maintained in the Purchase Order and the Purchase order item is assigned to the selected task and Product.
  • If Service Agent is maintained in the Purchase Order and the Purchase order item is assigned to the selected task
  • If the Purchase order item is assigned to the selected task and Product.


  1. Go to the Purchase Requests and Orders work center.
  2. Go to the Purchase Orders view.
  3. Select the Purchase Order and select Edit.
  4. Go to the Items tab and select the line item.
  5. Navigate to Source of Supply under Item details.
  6. In Service Agent field maintain the Service Agent and Save.


So  there should be a Purchase order with task and service that you use in Time sheet.

also you can use the  task and service in time sheet of any service agent and use the purchase order ID though you have not maintained the service agent in the Purchase order.


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