SAP Knowledge Base Article - Public

2931252 - Personal Data Collection tile not generated for hire - Onboarding 2.0


Upon initiating onboarding and completion of New Hire Data Review step, candidate logs in to the system but is unable to see the Personal Data Collection tile in his homepage. Thus, candidate is unable to complete his onboarding tasks.


SAP SuccessFactors Onboarding 2.0

Reproducing the Issue

  1. Initiate onboarding for a candidate either via RCM or API
  2. Complete New Hire Data Review.
  3. Welcome Letter is sent to the candidate.
  4. Login to the system as the candidate using the URL provided in the Welcome Letter.
  5. Personal Data Collection tile is missing in the home page.


Issue is caused by a missing manager information in the candidate's Onboarding Process ID.


There are two ways on how you can avoid encountering the issue:

  1. Ensure that manager information is present during initiate onboarding, or
  2. If Onboarding Process ID is already existing, go to Admin Center >> Manage Data, and edit the process Id to include the manager information.


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SAP SuccessFactors Onboarding all versions