Symptom
You are using the Simple IT Request functionality of Focused Build. When creating a request from the Service Catalog app you notice that the texts like short text and long text from the request template are not copied.
Then when adding a short text and a long text, the long text is not shown in My Request app, although the long text can be displayed when opening the request in CRM Web UI.
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Environment
SAP Solution Manager 7.2, Focused Build
Product
Keywords
simple IT request, IT simple request, text, template, focused build, /salm/itsm_ssrcrm, piece lists, , KBA , SV-SMG-OST-FB-SUP , ITSM Extensions , Problem
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