You are using the Simple IT Request functionality of Focused Build. When creating a request from the Service Catalog app you notice that the texts like short text and long text from the request template are not copied.
Then when adding a short text and a long text, the long text is not shown in My Request app, although the long text can be displayed when opening the request in CRM Web UI.
SAP Solution Manager 7.2, Focused Build ST-OST SP04
simple IT request, IT simple request, text , KBA , SV-SMG-OST-FB-SUP , ITSM Extensions , Problem
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