SAP Knowledge Base Article - Public

2931341 - reject connection request from xxx:EXCEL to xxx

Symptom

ERROR "reject connection request from xxx:EXCEL to xxx" occurs when connect to BW server which is using Mesasge Server(Logon Group).

Below traces can be found in AO trace:

WARN|Trace.AoPlugin|com.sap.ip.bi.pioneer.common.messagehandling.CoMessenger.WriteToLog|VSTA_Main|General .NET Exception:

LOCATION SAP-Gateway on host
* /sapgw00
ERROR reject connection request from *:EXCEL to *
TIME
RELEASE 773
COMPONENT SAP-Gateway
VERSION 2
RC 750
MODULE /bas/773_REL/src/krn/si/gw/gwr3cpic.c
LINE 1396
COUNTER 4

Environment

  • SAP Analysis for Microsoft Office 2.7
  • SAP Analysis for Microsoft Office 2.8

Reproducing the Issue

  1. Start AO.
  2. Insert data source.
  3. Select the BW system and input the logon information.
  4. Click Logon.

Cause

The gateway parameter is not maintained correctly.

Resolution

Please follow the note below and set the correct entry in the proxyinfo file.
910918-GW: Parameter gw/prxy_info
Then please reload the new proxy entry with the action below.
SMGW > Goto > Expert functions > External Security > Reread (local).

Keywords

Analysis for Excel, Analysis for Office, A4O, AFO , KBA , BI-RA-AO-CON , Please use component BI-RA-AO-XLA , BI-RA-AO-XLA , Excel Addin , BC-CST-GW , Gateway/CPIC , Problem

Product

SAP Analysis for Microsoft Office 2.7 ; SAP Analysis for Microsoft Office 2.8