Symptom
The cases created are in wrong component, missing important information or are consulting in nature for which you can get solution without reporting case.
- You want to report a perfect case under SAP Marketing Cloud (SMC) tenant for an issue or query.
- What information you should to provide SAP Support for an efficient handling of the case?
"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."
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Environment
- SAP Marketing Cloud
Product
Keywords
SMC, marketing cloud, Public Cloud, Escalation, case Priority, business impact, perfect case, guidelines , KBA , smc , sap marketing cloud qa , CEC-MKT-BF , Basic Functions , XX-SER-REL , Business Suite and SAP S/4HANA Release Information , XX-S4C-OPR-SRV , S/4HANA Cloud service requests , XX-S4C-OPR-INC , S/4HANA Cloud Availability, Performance and Administration , CEC-MKT-ITC , Installation and technical configuration , How To
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