SAP Knowledge Base Article - Preview

2931353 - How to create a perfect case for SAP Marketing Cloud?

Symptom

The cases created are in wrong component, missing important information or are consulting in nature for which you can get solution without reporting case.

  • You want to report a perfect case under SAP Marketing Cloud (SMC) tenant for an issue or query.
  • What information you should to provide SAP Support for an efficient handling of the case?

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Environment

  • SAP Marketing Cloud

Product

SAP S/4HANA Cloud all versions

Keywords

SMC, marketing cloud, Public Cloud, Escalation, case Priority, business impact, perfect case, guidelines , KBA , smc , sap marketing cloud qa , CEC-MKT-BF , Basic Functions , XX-SER-REL , Business Suite and SAP S/4HANA Release Information , XX-S4C-OPR-SRV , S/4HANA Cloud service requests , XX-S4C-OPR-INC , S/4HANA Cloud Availability, Performance and Administration , CEC-MKT-ITC , Installation and technical configuration , How To

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