2931735 - Type Ahead Entry of E-mail Addresses - E-mails Missing

Symptom

For Service Tickets in Cloud for Customer system, you are using the type-ahead function for e-mail addresses, where these are stored in the browser cache, making it easier to use recent e-mails in the system, however, you notice that some e-mail addresses disappear after some time.

Environment

SAP Cloud for Customer

Product

SAP Cloud for Customer add-ins 1905 ; SAP Cloud for Customer add-ins 1908 ; SAP Cloud for Customer add-ins 1911 ; SAP Cloud for Customer add-ins 2020 ; SAP Cloud for Customer core applications 1905 ; SAP Cloud for Customer core applications 1908 ; SAP Cloud for Customer core applications 1911 ; SAP Cloud for Customer core applications 2002 ; SAP Cloud for Customer core applications 2005 ; SAP Cloud for Customer core applications 2008

Keywords

E-mail, Type Ahead Entry of E-mail Addresses, Missing, Cleared, Deleted, Browser, Cache, C4C, Service , KBA , LOD-CRM-SRP-INT , Ticket Interactions , How To

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.