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SAP Knowledge Base Article - PreviewSymptom
For Service Tickets in Cloud for Customer system, you are using the type-ahead function for e-mail addresses, where these are stored in the browser cache, making it easier to use recent e-mails in the system, however, you notice that some e-mail addresses disappear after some time.
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Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer add-ins 1905 ; SAP Cloud for Customer add-ins 1908 ; SAP Cloud for Customer add-ins 1911 ; SAP Cloud for Customer add-ins 2020 ; SAP Cloud for Customer core applications 1905 ; SAP Cloud for Customer core applications 1908 ; SAP Cloud for Customer core applications 1911 ; SAP Cloud for Customer core applications 2002 ; SAP Cloud for Customer core applications 2005 ; SAP Cloud for Customer core applications 2008
Keywords
E-mail, Type Ahead Entry of E-mail Addresses, Missing, Cleared, Deleted, Browser, Cache, C4C, Service , KBA , LOD-CRM-SRP-INT , Ticket Interactions , How To
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