Symptom
Onboarding Dashboard/option is not appearing on the home page (Admin Center dropdown).
Environment
SAP SuccessFactors Onboarding (All versions)
Reproducing the Issue
- Navigate to Home page
- See that the Onboarding dashboard/dropdown is not available, although the customer can navigate to the dashboard via HomePage card/To-Do Tile.
Cause
- User do not have the necessary permissions
Resolution
- Check the Manage home page, if the onboarding dashboard is under default, check the section column as well.
- Go to Manage Permission Role > Select the role for the user > click on permissions > manage user and check the employee export permission is given or not.
- After that, close the permission window and scroll down to the target population and check if the user group is added to the target population.
- If not, then add Onboarding External User the target population and select the group.
- Save the changes and perform OData API Metadata Refresh.
- The dashboard should appear now.
Keywords
dashboard, tile, homepage dropdown, homepage, onboarding, Onboarding dashboard, not visible, not appearing, not available , KBA , LOD-SF-OBX-DOC , Generation of Documents using PFS , How To
Product
SAP SuccessFactors Onboarding all versions