Symptom
- Unable to create multimedia content in SAP Jam.
- Option to upload Video or Audio or Playlist is not available.
- Multimedia Widget does not show option to choose existing multimedia files.
- Uploaded Video or Audio files are not playable in Jam.
Environment
SAP Jam Collaboration
Reproducing the Issue
Multimedia content creation
- Go to any group or home page content.
- Expand the content Create menu.
- The 'Multimedia' content options are not at all shown.
Multimedia content playback
- Upload any multimedia file(video or audio) in a Group or Home page content.
- Open the multimedia file.
- The audio/video file won't play.
Multimedia Widget
- Go to any Custom Home page or Group Overview page.
- Edit the page, and proceed to add a Multimedia widget.
- The Widget does not show "Choose existing multimedia" option.
Cause
The multimedia feature is disabled in the instance.
- The setting is available in Admin -> Product Setup -> Features page. It is labelled "Videos/Audios"-
Resolution
The "Videos/Audios" feature needs to be enabled.
Steps
- Go to Jam Admin -> Product Setup -> Features
- Enable the Videos/Audios feature.
- Click Save Changes
Keywords
SAP Jam multimedia, Cannot create multimedia, Cannot upload Video, Cannot upload audio, Multimedia Widget, Cannot play video , KBA , LOD-SF-JAM-CNT , Content, File Sharing & Upload , Problem
Product
SAP Jam Collaboration all versions
Attachments
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