2932105 - Unable to create Multimedia content in SAP Jam

• Unable to create multimedia content in SAP Jam.
• Option to upload Video or Audio or Playlist is not available.
• Multimedia Widget does not show option to choose existing multimedia files.
• Uploaded Video or Audio files are not playable in Jam.

SAP Jam Collaboration

Multimedia content creation

1. Go to any group or home page content.
2. Expand the content Create menu.
3. The 'Multimedia' content options are not at all shown.
   

Multimedia content playback

1. Upload any multimedia file(video or audio) in a Group or Home page content.
2. Open the multimedia file.
3. The audio/video file won't play.
   

Multimedia Widget

1. Go to any Custom Home page or Group Overview page.
2. Edit the page, and proceed to add a Multimedia widget.
   
   
   
3. The Widget does not show "Choose existing multimedia" option.
   

The multimedia feature is disabled in the instance.

• The setting is available in Admin -> Product Setup -> Features page. It is labelled "Videos/Audios"-
  

The "Videos/Audios" feature needs to be enabled.

Steps

1. Go to Jam Admin -> Product Setup -> Features
   
   
   
2. Enable the Videos/Audios feature. 
   
   
   
3. Click Save Changes

SAP Jam multimedia, Cannot create multimedia, Cannot upload Video, Cannot upload audio, Multimedia Widget, Cannot play video , KBA , LOD-SF-JAM-CNT , Content, File Sharing & Upload , Problem