SAP Knowledge Base Article - Public

2932357 - Calculation of the Machine Learning Opportunity Score

Symptom

How is the ML Opportunity Score shown in the Insights facet calculated?

Environment

  • SAP Cloud For Customer

Reproducing the Issue

  1. Go to the Sales workcenter.
  2. Go to the Opportunities view.
  3. Open any Opportunity with a Machine Learning score.
  4. Go to the Insights facet.

There seems to be a mismatch in the calculation between the current score of the document and the change to the score since the previous calculation.

Resolution

The opportunity score is calculated daily.

The history graph displays the data as either a weekly value or a monthly value.

The values from the graphs are calculated as an average of the daily values for the given window.

The start date for the window is the current date.

The current score of the document and the change to the score since the previous calculation are not 'weekly' values, and therefore cannot be compared directly to the weekly average.

 

Keywords

machine learning, opportunity score, deal intelligence, insight, calculated, data, value , KBA , LOD-CRM-ML , C4C Machine Learning , Problem

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions